Shipping & Return
Orders with Free Shipping
We ship our product worldwidely from Kyoto, Japan. On all orders 50USD, the the international shipping is free of charge.
Aside from that, we will charge the shipping fee as follows
Add just US$9.5 for Standard shipping.
Click here for Standard Shipping
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- Once you order, the merchandise will usually reach you in 7 to 12 days from Kyoto, Japan. The delivery time is different for each destination, depending on the postal service and customs conditions in each country.
- In the rare case that customs checks the shipment, the package will likely need an additional week to reach its destination. Also please note that postal delivery service is especially congested at the end of the year around Christmas and New Years.
- Therefore we cannot know exactly what date the merchandise will be delivered. Please place your order in a timely manner to allow for shipping time.
- We are very concerned about environmental destruction in the world. Environmental destruction and pollution have an impact on all life, but especially on farms, which depend on the land.
- We wrap our parcels as simply as possible, while still being well protected during delivery. The simple packaging also saves on international shipping costs and gives our customers the lowest possible price for high-quality tea.
Return and Reshipping Policy
- We will gladly exchange damaged, defective, or wrongly shipped items. Additional shipping will be paid by Greentea-store. If you receive a damaged or defective item, please save the item and all packaging for inspection by the carrier. Please notify Greentea-store of the damaged or defective item within one week after you receive the order.
- Once your order is shipped, possessive rights of the products belong to the purchaser. If the parcel does not reach its destination because the purchaser incorrectly entered the delivery address, we don't accept responsibility. Therefore, please enter the delivery address carefully and correctly. In addition, after your order is shipped, we are unable to accept any change or cancellation to your order except for damaged, defective, or wrongly shipped merchandise.
- In the unlikely event that your order of tea or tea ware does not match with your liking, you may exchange for any item with a price less than or equal to the price of the original item, as long as you agree to the following: When you ship the return item back to us, the parcel must be insured for the full value of the item, and you are responsible for paying all shipping costs. We can only accept new unopened tea packages, and new unused tea ware. The replacement items will be shipped after the return items arrive back to us safely. Please notify Greentea-store of the exchange request within one week after you receive the order."
Custom Duties and TaxesInternational Buyers - Please Note:
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
- These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.
- We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.